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Mastery Mindset Community Frequently Asked Questions

LOG IN TO THE MEMBERSHIP SITE

1.We recommend that you use Google Chrome to log in to https://mastery.strategicsuccessmindset.org/login/

2. Do not cut and paste your credentials into the login fields as doing so can create extra spaces that will cause you to be locked out.

3. If you get an error, try clearing your browser history and cache.

Click above, or use this link below for instruction on how to do this:

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

 

Forgot/Reset your password

If you forgot your password, you can click on “Forgot/Reset your password?” link under the login
credential box. Enter the email address that you used when you enrolled.

How can I update my credit card?

Click here to update your credit/debit card. This will take you to your accounts page and you can update your credit card information there under the payments menu tab. Or you can email Support@StrategicSuccessMindset.org and we will assist you.

Q: How do I cancel?

Click here to go to your Accounts page. Click on the Subscription tab and cancel your membership.

Or you can email Support@StrategicSuccessMindset.org and we will assist you.

Q: How does the membership work?

Mindset Mastery Community is a monthly membership program. The cost of $297 per month is automatically charged to your card. You will have access to the program materials immediately upon signing up. The live coaching calls will be scheduled throughout the month.

Is there any kind of guarantee?

Yes! And it’s BOLD! If you do this work, your life will change for the better. Period. But you have to give it effort, practice, and time. At least a full year. But here’s the deal… If you sign up and decide this work isn’t for you and you don’t want to keep working with Kristin, you can cancel your membership at any time. This is not in your best interest, but it’s absolutely your choice.

Is it too late to cancel for this month?

If you submit your cancellation request by the 15th of the month, your cancellation will be effective the last day of this month. If you are cancelling on the 16th, or after, your cancellation will be effective the end of next month.

Can I sign up again if I cancel?

Yes. Email kvtilburg@gmail.com if you wish to join again at a later time.

Once I cancel, do I still have access to the months I’ve purchased?

Mindset Mastery Community is a membership (like a gym membership), you have unlimited access as long as you are a member. If you cancel, your membership is disabled at the end of the last month you paid for, and you will no longer be able to login to the membership site.

When will my access to the site and coaching calls end?

You will have full access to the site, coaching calls, and all online materials until the end of your paid month.

How do I get coached live by Kristin?

Each week you will receive a reminder email for the call with the most up-to-date guidelines for submitting your coaching request. Please reply to that email with your coaching request following the guidelines. If you still have questions after reviewing the reminder email, please email support at Support@StrategicSuccessMindset.org.

Q: I was unable to attend a call live, when will the call recording be available?

We do our best to get the call recordings updated on the website within 24 hours of their completion. You will find them at the very bottom of the coaching page by navigating the Coaching tab on the main menu bar.

How do I make sure I know what time the call is in my time zone?

From the calendar on the Coaching page you can add the call to your Google Calendar. The time zone will be automatically converted for you by Google Calendar. You can read more here. You can also use this Time Zone Converter.

How do I download the audios for the calls? How can I listen to them offline?

If these FAQs and the Tech FAQ PDF did not answer your question, please contact Support@StrategicSuccessMindset.org

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